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unable to access admin console and user portal from IPSec (remote access) VPN connection

snpz

Hi everybody.

I setup the Sophos Connect client today (we were using SSL-VPN before) and connection to internal lan works great. (webservers, sql, all that)

The issue is - I can't access the Web interface of the Sophos. Neither the User Portal nor the Admin Console. This worked without issues when connecting via SSL-VPN.

I read through a lot of posts already but did not find a solution as the usual answers did not help. (e.g. forgetting the Device Access Page)

Given is:

* Sophos XG 210 running SFOS 18.0.4 MR-4

* In VPN configuration our LAN IP-range is under permitted access, which also includes the LAN-IP of the Sophos (10.1.10.0/255.255.255.0)

* There is also a rule allowing traffic from LAN and VPN to LAN and VPN (all other services, including intranet, is working)

* HTTPS and User Portal are enabled under Administration/Device Access for VPN Zone (as stated: it worked with Remote SSL before)

* I'm able to connect via SSH without issues over the VPN connection

10.1.10.254 is the LAN-IP of the Sophos

172.17.17.101 is my VPN-IP

I captured traffic and it is showing the following:

If anyone has an idea that would be greatly appreciated.

Currently I'm just connecting to a server via RDP and open the Admin Console from there, but it bothers me to not know why it does not work from my laptop directly.

Thanks in advance,

Steffen



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