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Sophos XG 135 - Internet stops working for 10-15 mins

MiroslavCacija

Hi all,

we have a strange problem with daily internet outages that lasts for about 10-15 mins. There is no internet in the office at all during the outage, and no one can connect from the outside. I can see clearly on the graph that internet stopped working. I've tried disabling STAS completely, but it happened again. No logs, no e-mail notifications, and no internet Slight smile

This is driving me and users CRAZY.

What is happening with this device ? We have HA config.

No answer from support, and no new firmware from December 2020., really ?

Any ideas what can I try to disable ?

I can disable all security features, but than why we are paying for it ?



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  • 0

    New info -

    - Internet stops regularly every morning when users comes to work, around 9 h

    - I can even ping the WAN interface, and I can connect to the VPN successfully but I cannot reach any internal resource, and users cannot browse any internet resource during the outage

    - I can connect to User Portal

    - Outage last for about 10-15 mins

    - Outage persists between devices in HA ( tried switching devices )

    Any clue before devices replacement ? ?

  • 0 in reply to MiroslavCacija

    Hello Miroslav,

    In these cases, I would try to Console in or SSH into the XG, to see what output the XG is showing at the moment.

    If you’re able to console, I would check the syslog.log and the csc.log try to do a tcpdump and/or drop-packet-caputre see if the XG is throwing the packets or simply ignoring them.

    In any case, if the issue happens again with the new devices, get the logs I mentioned above, and the console output and mention this is the Second time the issue has happened, and send me the Case ID.

    Regards,

Reply
  • 0 in reply to MiroslavCacija

    Hello Miroslav,

    In these cases, I would try to Console in or SSH into the XG, to see what output the XG is showing at the moment.

    If you’re able to console, I would check the syslog.log and the csc.log try to do a tcpdump and/or drop-packet-caputre see if the XG is throwing the packets or simply ignoring them.

    In any case, if the issue happens again with the new devices, get the logs I mentioned above, and the console output and mention this is the Second time the issue has happened, and send me the Case ID.

    Regards,

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