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XG 550 Web interface VERY SLOW

We have an XG 550 and from the beginning the web interface has been sluggish. It has gotten worse and now sometimes moving between windows takes 30 seconds or more depending on what we are doing. We just get the spinning wheel most of the time. Memory/CPU utilization aren't very high at all (memory is less than 60%). The main "control center" screen sometimes takes over a minute to fully load everything just so we can see bandwidth usage. Is there any trick to speeding this up to a workable level?

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[edited by: emmosophos at 6:49 PM (GMT -7) on 7 Jun 2021]

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LuCar Toni over 5 years ago +2

Assuming a object is broken, which cannot be loaded und runs into timeouts within the GUI.

You could go to the shell, check the applog.log and csc.log to verify, if you click on firewall rules, there get any kind of errors, which could lead to timeouts of loading.
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0 Josh Rogalski over 5 years ago in reply to Prism

Was not aware of that folder. Checked and there are some core dump files. The one for postgre is strange since it claims to not be owned by anyone and I can't look at it. I will open a support case for this and ask for it to be escalated to see what we have wrong with our firewall.
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0 LuCar Toni over 5 years ago in reply to Josh Rogalski

You can flush the database of your xg (loosing all Reports in Webadmin) but it should fix your issue.

If you work with Central Reporting, the data is there anyway.

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0 Josh Rogalski over 5 years ago in reply to LuCar Toni

Any chance you can point me towards that command? I would like to run it today at the end of the day. I will let my team know about the reports and that they are still likely in Sophos Central. Thank you!
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0 LuCar Toni over 5 years ago in reply to Josh Rogalski

Its not a command, Instead its a promt on the shell: https://support.sophos.com/support/s/article/KB-000035779?language=en_US

Sophos Firmware Version SFOS 18.0.4 MR-4

Device Management

1. Reset to Factory Defaults
2. Show Firmware(s)
3. Advanced Shell
4. Flush Device Reports
0. Exit

Select Menu Number [0-4]:

Do you use Sophos Central Firewall Reporting as a Product? Because if you dont, you will loose your reports.

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0 Josh Rogalski over 5 years ago in reply to LuCar Toni

We had it configured for a time period, but I am unsure if it is configured right now. Shouldn't be a problem. Does doing "Flush Device Reports" require a reboot of the firewall? It is OK if it does, but I just need to know ahead of time.
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0 LuCar Toni over 5 years ago in reply to Josh Rogalski

As far as i know, it does. But in HA it will not reboot both appliances. Didnt perform this in a while, not sure right now.

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