Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 4 replies
  • Subscribers 26 subscribers
  • Views 2834 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Temporary error while accessing Sophos Central, please try again

Tobias Fink

Hi,

when i try to register my newly setup firewall with "Central synchronization" i get the error mentioned above.

What can i do to resolve this issue?

Thank you and best regards

Tobias



Edited TAGs
[edited by: emmosophos at 9:12 PM (GMT -7) on 1 Jun 2021]
  • FormerMember
    +1 FormerMember

    Hi Tobias, Thanks for reaching out to Sophos Community.

    Ensure that the default certificate in the firewall is filled and there's an active internet connection.

    Also you can login into SSH (Option 5 > Option 3) and check the log file /log/sophos-central.log while you try to register

  • 0 in reply to FormerMember

    Hi,

    thanks for your answer.

    What do i need to do to fill the default certificate in the firewall?

    sophos-central.log contains this:

    2021-02-16 16:34:12 INFO central-register[8972]:144 main::_register - Registering at Sophos Central HUB [https://utm.cloud.sophos.com/api/utm] to get an access code
    2021-02-16 16:34:13 WARN API.pm[8972]:119 SFOS::Common::Central::API::send_request - HTTP/1.1 400 Bad Request
    Cache-Control: no-store,no-cache,must-revalidate,max-age=0;
    Connection: close
    Date: Tue, 16 Feb 2021 15:34:14 GMT
    Location: not.used.local/
    Server: -
    Content-Length: 0
    Content-Type: application/x-www-form-urlencoded;charset=UTF-8
    Client-Date: Tue, 16 Feb 2021 15:34:13 GMT
    Client-Peer: 52.48.159.38:443
    Client-Response-Num: 1
    Client-SSL-Cert-Issuer: /C=BE/O=GlobalSign nv-sa/CN=GlobalSign Organization Validation CA - SHA256 - G2
    Client-SSL-Cert-Subject: /C=GB/ST=Oxfordshire/L=Abingdon/O=Sophos Ltd./CN=*.api-upe.p.hmr.sophos.com
    Client-SSL-Cipher: ECDHE-RSA-AES128-SHA256
    Client-SSL-Socket-Class: IO::Socket::SSL
    Content-Security-Policy: frame-ancestors 'none'
    Public-Key-Pins: pin-sha256="JBnHTGEpBFfw06YuLmYFcSB/DDbQrtL/UVqoqUmc2o0="; max-age=5184000; includeSubDomains
    Set-Cookie: SESSION=d0425056-c699-4279-9e74-5583048de4e7; Domain=sophos.com; Path=/; HttpOnly
    Strict-Transport-Security: max-age=31536000
    X-Content-Type-Options: nosniff
    X-Frame-Options: DENY
    X-XSS-Protection: 1

  • 0 in reply to FormerMember

    It worked now. I don't know if i changed anything or if it was a problem on the server (sophos) side. Thank you anyways :)

  • FormerMember
    0 FormerMember in reply to Tobias Fink

    Glad to hear the issue is now sorted