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Need to recovery access to appliance

Enrique Gamarra

Hi team

Can someone help with to provide HW 17.5 iso image?

I search that for all sites and can't get the iso.

We need that for reinstalling appliances. Support ticket don't response is on queue for weeks

Regards



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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community. 

    Could you please provide your support case number? I will help you with the follow-up with the case. 

    The process of requesting an older firmware version that isn't available to download on the MySophos portal requires a support case. The support team can request the required firmware from the DCO team to provide the temporary link to download the firmware image. 

    Thanks,

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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community. 

    Could you please provide your support case number? I will help you with the follow-up with the case. 

    The process of requesting an older firmware version that isn't available to download on the MySophos portal requires a support case. The support team can request the required firmware from the DCO team to provide the temporary link to download the firmware image. 

    Thanks,

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