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System services not working due to stuck on HA

Hi, I have two xg106's that normally run in HA mode.  Primary/Auxilliary mode, had to break HA between devices for relocation and updates and now my auxilliary is working fine but the primary is stuck.  When i go to system services the wheel just spins and i cant access any of the other tabs like services etc.  If i refresh my browser i can get to all other tabs and even able to reboot via admin tab however system services still just spins whenever i access that tab.  Console states that HA is disabled.



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  • We have exactly the same behaviour with out two XG210.

    This bug is known since TWO MONTHS and their solution is to roll back :( 

    When i called Support (Crtitcal) in Germany i was directed to someone who could barely speak english with horrible sound quality who told me to revert to the previous version.

    Sophos Support is really terrible at the moment.

  • Did you tell support the Bug ID? 

    Could you give us the Case ID? 

    Could you follow up on this please? 

  • I wasn't given any Case ID, i called and was told to roll back, the rest of the conversation was pointless since i really could'nt understand anything reasonable. 

    I told the mister on the phone the Bug ID and he replied that this was known behaviour and i should roll back. Nothing else.

  • FormerMember
    0 FormerMember in reply to 148Points

    Hi ,

    Apologies for the inconvenience caused. 

    The fix for this issue(NC-66978) is tentatively planned to be included in the v18 MR5 release. 

    However, if you don't want to wait for the firmware release, open a support case at support.sophos.com and mention the internal ID to get the patch applied to your firewall. Please PM me the support case number so that I can help with the follow-up. 

    I'm also sending you a PM to get some more information regarding your call to the support team. 

    Thanks,

  • Thank you so much! 

    I will ask out customer for another maintenance window and open a case as soon as i have confirmation.

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