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System services not working due to stuck on HA

tascom

Hi, I have two xg106's that normally run in HA mode.  Primary/Auxilliary mode, had to break HA between devices for relocation and updates and now my auxilliary is working fine but the primary is stuck.  When i go to system services the wheel just spins and i cant access any of the other tabs like services etc.  If i refresh my browser i can get to all other tabs and even able to reboot via admin tab however system services still just spins whenever i access that tab.  Console states that HA is disabled.



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  • 0

    We have exactly the same behaviour with out two XG210.

    This bug is known since TWO MONTHS and their solution is to roll back :( 

    When i called Support (Crtitcal) in Germany i was directed to someone who could barely speak english with horrible sound quality who told me to revert to the previous version.

    Sophos Support is really terrible at the moment.

Reply
  • 0

    We have exactly the same behaviour with out two XG210.

    This bug is known since TWO MONTHS and their solution is to roll back :( 

    When i called Support (Crtitcal) in Germany i was directed to someone who could barely speak english with horrible sound quality who told me to revert to the previous version.

    Sophos Support is really terrible at the moment.

Children
  • 0 in reply to 148Points

    Did you tell support the Bug ID? 

    Could you give us the Case ID? 

    Could you follow up on this please? 

  • 0 in reply to LuCar Toni

    I wasn't given any Case ID, i called and was told to roll back, the rest of the conversation was pointless since i really could'nt understand anything reasonable. 

    I told the mister on the phone the Bug ID and he replied that this was known behaviour and i should roll back. Nothing else.

  • FormerMember
    0 FormerMember in reply to 148Points

    Hi ,

    Apologies for the inconvenience caused. 

    The fix for this issue(NC-66978) is tentatively planned to be included in the v18 MR5 release. 

    However, if you don't want to wait for the firmware release, open a support case at support.sophos.com and mention the internal ID to get the patch applied to your firewall. Please PM me the support case number so that I can help with the follow-up. 

    I'm also sending you a PM to get some more information regarding your call to the support team. 

    Thanks,

  • 0 in reply to FormerMember

    Thank you so much! 

    I will ask out customer for another maintenance window and open a case as soon as i have confirmation.