Hello,
last week we migrated from SG to XG and there are some problems which we can't solve, especially because the search in SOPHOS community ans support doesn't work in a usable way.
"Release" mails from quarantine from "Quarantine Digest" mail doesn't work. There is no error message, only a browser message "You can release quarantined emails only from user portal. To release them, sign in to user portal." I think this is a bug, not a feature?
We miss the link for "whitelist this mail", did SOPHOS forget this useful feature?
Also in user portal there is no chance to whitelist quarantined mails like in SG before. Shouldn't XG not be better than SG?
And we would like to export and import black- and whitelists, but don't find a way.
German "Umlaute" like äöü do not work properly in "name shown" with mailadress.
Thanks for your help!
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