Sophos Firewall

Discussions Not able to access the GUI and SSL VPN portal (intermittent)

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Not able to access the GUI and SSL VPN portal (intermittent)

HakamDNS over 4 years ago

Dear Support,

Kindly be informed that end user is facing issue with Sophos proxy, not able to access the GUI(with local ip address) and SSL VPN portal.

They inform, sometimes they able to connect to SSL VPN but sometime not able to accesss Web Gui and SSL VPN. Kindly advise us.

Sophos XG310 | Serial no.: C320ABH749WKGEF | SFOS 18.0.1 MR-1-Build396

I already open case with at support portal. But no respond

Case Id

03457723
03460995

Please someone help me.

Thanks
Hakam

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0 FormerMember over 4 years ago

Hi HakamDNS,

We apologize for any inconvenience you have experienced. We are actively working on initiatives to improve the overall Support experience and appreciate your patience. We have followed up with the support team about your cases. Please don't hesitate to reach out via PM should you have any questions or concerns about these cases; We'd be happy to help follow up.

Thanks,
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0 HakamDNS over 4 years ago in reply to FormerMember

Customer request join to troubleshoot ..

But until now, @Sophossupport not joined.
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0 FormerMember over 4 years ago in reply to HakamDNS

Hi HakamDNS,

I followed up with you via PM.

Thanks,
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0 FormerMember over 4 years ago in reply to HakamDNS

Hi HakamDNS,

I followed up with you via PM.

Thanks,
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