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GoTo Platform fails to connect

Lanky Doodle over 4 years ago

Hi,

I'm struggling with this one. Even tried an any any any rule from a single host and still blocked.

Have followed GoTo guidance on FW ports, domains and exceptions etc.

Any one managed to get it working?

Thanks

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0 FormerMember over 4 years ago

Hi Lanky Doodle,

Thank you for reaching out to the Community!

What is the current firmware on your firewall? Could you please share more information about the current web proxy and application control configuration?

Did you try to configure the Any Any rule with no advanced filtering for testing?

Thanks,
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0 Lanky Doodle over 4 years ago in reply to FormerMember

Firmware is: XG230 (SFOS 18.0.1 MR-1-Build396)
Web proxy and App control are at defaults, although we've added policies and web exceptions

The any any rule has no filtering applied whatsoever.
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0 FormerMember over 4 years ago in reply to Lanky Doodle

Hi Lanky Doodle,

Thank you for the update, is this rule on top of other rules?

Did you see any block page from the firewall? Or access blocked logs on the firewall?

What is the URL that you are trying to access?

Thanks,
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0 Lanky Doodle over 4 years ago in reply to FormerMember

Yes, the any any rule is top of the rule set.

No FW block page, but GoTo returns error 12007 when running the 'Opener' app.

Why am I hitting "Error 12007"? - GoToMeeting Support
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