Update from SFOS 18.0.1 MR-1-Build396 to 18.0.3 M-3 SFW-457 does not work

Hi,

what device are you trying to update?

Ian

Its the Software Version. Just tried again, here are the steps:

Firmware validaded suceesfully
Firmware applied succesfully
On Reboot Firmware SFOS..... will be applied
 Spinning weel, no VPN deconnect (I do it via VPN/ RDP)
After about 3-4 Minutes the Loginpage apears

Just tried another borwser, just the same.

I just saw I actually allready have a previous SFOS 18.0.3.xx Version in my firmware list, but the 18.0.1 stayes active I tried to choose the 18.0.03 several times, same thing sippining wheel but I do not losse connection.

Hi,

Do you have physical access to the XG? Try removing power for about 30second and restart and in the console you should see a choice of versions to start up with.

ian

Hello Daeng,

Thank you for contacting the Sophos Community!

Can you try booting from the SF loader?

https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/learningContents/LoadingFirmwareSFLoader.html

If this still fails, try checking the /log/csc.log and /log/syslog.log  for any clue on what might be happening.

Regards,

Thanx so much, that worked. After shutting down hardly, it simply bottet into 18.03 M3 and migrated the settings.