VPN NOT CONNECTING

Hello Derick,

Thank you for contacting the Sophos Community!

Does the XG is behind a NAT (router) device? If so please add under Configure >> VPN >> Show VPN Settings >> Override Hostname, the Public IP of the router in front of the XG.

Regards,

which ip address should i input here? Public ip?

Thats not the point. 

You need to have a public IP to connect to. 
This could be a DNS or a static IP, if you have one. 

If you do not have both, you can use the free of charge Sophos DNS. https://support.sophos.com/support/s/article/KB-000035708?language=en_US

Simple use one name of your choice. Put this into the overwrite Hostname. 

Thats not the point. 

You need to have a public IP to connect to. 
This could be a DNS or a static IP, if you have one. 

If you do not have both, you can use the free of charge Sophos DNS. https://support.sophos.com/support/s/article/KB-000035708?language=en_US

Simple use one name of your choice. Put this into the overwrite Hostname.