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New XG106W LAN / WAN Port Problems

Valentino Ljubes

Hello,

I've just unboxed a brand new Sophos XG106W and I wanted to set it up for a client, the issue is when I plug in the firewall the LAN and WAN ports blink.

After the status becomes constantly green, the ports stop blinking and nothing works.

After several restarts / resets I was able to access the device and the ports were blinking, I've updated the firmware to the latest version. And after a restart the same problem happened again.

I guess this needs to be a hardware issue, i've already setup multiple Sophos XG devices and I never had such a problem.



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  • 0 in reply to Valentino Ljubes

    Hello Valentino,

    Thank you for the follow-up!

    Sorry to hear about this issue. Did you happen to open a case with Support for the original post?

    Also, can you open a case with support about this new one, since it makes 2 with the same issue, the case might need to be escalated to look for RCA.

    Regards,

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