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Same VPN issue VPN SSL not working on 17.5.14

abderrahim morjane1

Since I upgraded the firmware to version 17.5.14 I'm not able to update users configuration, when I download vpn ssl configuration file its size is 0 kb, I reloaded the aplliance certificate used on the VPN SSL configuration but it dosent solve the problem, I opend a ticket it was closed by sophos automatically with no resolution, no feedback, I called on the phone I waited on the toll for 30 minutes after that when I spoke to sophos representative I told him the issue he stoped answering,

I'm really deceived of such behaviour from an international security companie,

Shame,



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  • +1

    Hello Abderrahim,

    Thank you for contacting the Sophos Community!

    Please check the following link, that might help you solve this issue. If you are running in HA, please do a Failover, to confirm if the files are in the Slave.

    Also please provide me with the Case ID you open, so I can follow-up!

    Regards,

Reply
  • +1

    Hello Abderrahim,

    Thank you for contacting the Sophos Community!

    Please check the following link, that might help you solve this issue. If you are running in HA, please do a Failover, to confirm if the files are in the Slave.

    Also please provide me with the Case ID you open, so I can follow-up!

    Regards,

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