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Device does not appear on iView V3

PRODAM SPSEG

Device does not appearing on device list of iView v3. When i tried to add manually it shows a message of duplicated id ou ip.

Device is reaching and sending logs normally.

How can i solve this?



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    Hello Prodam,

    Thank you for contacting the Sophos Community!

    Is this happening to only one device?

    Could you please SSH in to iView and press 3 > 4 to connect to the advanced shell. 

    After this please run the following command:

    # service -S

    Can you also run, this will show the devices, please see if you see any duplicated.

    # psql -U nobody -d iviewdb -p 5432 -c "SELECT * from tbldevice;"

    Regards,

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  • 0

    Hello Prodam,

    Thank you for contacting the Sophos Community!

    Is this happening to only one device?

    Could you please SSH in to iView and press 3 > 4 to connect to the advanced shell. 

    After this please run the following command:

    # service -S

    Can you also run, this will show the devices, please see if you see any duplicated.

    # psql -U nobody -d iviewdb -p 5432 -c "SELECT * from tbldevice;"

    Regards,

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