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XG 18 MR3 - all features deactivated?

Nitin Mirchandani

Hello

Updated to 18 MR3.

I am home user. In Licensing, I see that all features except for Base are deactivated. Now I cannot edit or make any more rules on most of the features(dumbed down)

Synchronize license doesnot help.

Has XG now moved to subscription based only? The home use is being abandoned?

Thank You

Nitin



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  • 0

    What Lucar and others have said is likely the case -- I did have an issue once where somehow the home user serial number had been used on more than one device that caused this same issue ... if you are running the same home user serial on more than one home device, you should provision another one for the other installations (in the case I'm thinking of, one of my customers ran it at home, then installed it on another family member's network using the same serial).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0

    What Lucar and others have said is likely the case -- I did have an issue once where somehow the home user serial number had been used on more than one device that caused this same issue ... if you are running the same home user serial on more than one home device, you should provision another one for the other installations (in the case I'm thinking of, one of my customers ran it at home, then installed it on another family member's network using the same serial).

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Children
  • 0 in reply to BrucekConvergent

    Hello

    From memory, few months back (must be more than 90 days as it was before lockdown), I read how to remove extra NICs by taking a backup, resetting the appliance to factory, removing extra NIC and then restoring the backup (I read on this forum - exact steps - memory failing me) .

    So, why this error came us (coincidence?) with MR3. This reinstall was definitely before the lockdown. So, 90 days situation would have showed up earlier.

    Thank you

  • 0 in reply to BrucekConvergent

    Caught the error.

    I have two devices -One for VPN(In third country) and one at home. When I updated the home one to MR3, it took the serial number of my VPN one.

    Now, i have two appliances with same serial number !!!

    On my user portal, I can see two different serial numbers - How do i change the serial number of the appliance I have at home now?

    Thank You

  • +1 in reply to Nitin Mirchandani

    So it's exactly as I described.  The fix is to make a configuration backup, acquire a new serial (register for a new home user license), and reload the unit, and register with the new serial number, then restore your backup.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent

    It worked, I needed to REINSTALL (not reload?) to get the serial number to stick (it kept on picking old serial after reset).

    Thank You

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