Sophos Connect 2.0 Service not running

Did you verify, that both services on the PC are running? 

openvpn and sophos connect service. 

There are two different services. 

Yes all services are running.

Could you please uninstall Sophos Connect. Reboot the PC and install it again? Had this issue a while ago and this fixed it for me. My services on windows 10 was crashing. 

I will try, and get back with results. Thankls

There are some ways on windows to protocol the reason for the service crashing.

BTW: does Ipsec and SSLVPN not work or did you not test both? 

We use just new Sophos Connect 2.0 for SSLVPN. Did not try to connect over Ipsec.

In my case, both crashed. Could not find the reason, as the crash was caused by the windows kernel. 

If you want to investigate this more, i could recommend https://docs.microsoft.com/en-us/sysinternals/downloads/procdump to dump the reason, why the service is crashing. SC will restart the entire service all the time. 

Hi Guys,

I Have exactly the same problem. I'm at the point of deploying this ont 100+ machines. But now i'm no so confident doing this anymore. That's a shame because Sophos connect is perfect in all other ways.

Does anyone had already solved this or find the cause of this crash. I will do some digging also and share my finding here. Strange fact, this only happens on the 'user' when I reinstall and test with my admin account it is working. When I reboot and let the user logon, the problem still exists.

Obviously the Sophos connect and openvpn services are running.

app log: (sorry dutch pc)

App 1000
Naam van toepassing met fout: scvpn.exe, versie: 2.0.34.910, tijdstempel: 0x5f5aad1f
Naam van module met fout: KERNELBASE.dll, versie: 10.0.19041.572, tijdstempel: 0x979ddb1d
Uitzonderingscode: 0xe06d7363
Foutmarge: 0x00129ab2
Id van proces met fout: 0x3fcc
Starttijd van toepassing met fout: 0x01d6c7b4e714c2df
Pad naar toepassing met fout: C:\Program Files (x86)\Sophos\Connect\scvpn.exe
Pad naar module met fout: C:\WINDOWS\System32\KERNELBASE.dll
Rapport-id: 1accfb2c-ed80-43ba-8d88-d5af19f6aaf7
Volledige pakketnaam met fout:

Thanks guys!

Maurice

So after 2 months since posting this problems, more and more users have this problem. For all this users I installed old SSL VPN client from portal. The old client also has problems on old Windows 10 builds with applying tunnel DNS settings.

So old client and Windows 10 upgrade solved my problems.

Also If you want to connect to two SSL VPN sessions at the same time, you can create another virtual adapter.

Just "Run as Administrator" this file "C:\Program Files (x86)\Sophos\Sophos SSL VPN Client\bin\addtap.bat" and it creates new adapter.

BR Matjaž

A workaround that worked for me is to delete the com.sophos.connect.<long number> file from the C:\Program Files (x86)\Sophos\Connect\protected directory, then import the profile again.

Link to original thread:

community.sophos.com/.../sophos-xg-firewall-troubleshooting-sophos-connect-gui-service-unavailable