Sophos Firewall

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Heartbeat service down?

MassimoDalla Giustina over 4 years ago

Hi folks,

today it seems the heartbeat Sophos cloud service not working at all.

All XG firewalls using it are affected.

Anyone with the same issue?

Max.

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0 LuCar Toni over 4 years ago

Checked multiple accounts, there is no issue in my accounts (Datacenter Frankfurt).

Which datacenter are you using and can you post a screenshot?
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0 MassimoDalla Giustina over 4 years ago in reply to LuCar Toni

Hi Toni,

I opened a ticket to the support and we did troubleshooting but starting from 11:05 CEST the heartbeat service come back again for all XG.

Strange thing also for the support team.

Max.
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0 MassimoDalla Giustina over 4 years ago in reply to LuCar Toni

Hi Toni,

I opened a ticket to the support and we did troubleshooting but starting from 11:05 CEST the heartbeat service come back again for all XG.

Strange thing also for the support team.

Max.
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