XG Executive reports being sent over and over

Hello James,

Thank you for contacting the Sophos Community!

Could you please share a screenshot of your current Report Scheduling.

How frequent are the Exec reports being sent?

Regards,

I don't have a screenshot since I deleted the scheduled report (don't see a way to pause the schedule). 

Regardless of what the schedule is set to, for example 2pm on Tuesday, it sends the first one at the scheduled time, but then begins sending regularly after that. The first time it was scheduled, I think it was Sunday at midnight, it sent one every 40 minutes. When I created a new schedule this week, it sent one at the scheduled time, another 8 minutes after that, and then every 30 minutes after that, until I deleted the schedule again. 

Hello James,

Thank you for the follow-up.

This might be related to an issue investigated under NC-60430. Which is scheduled to be fixed on MR4

If you SSH in to the XG (5>3) type # cd /log and then # grep Executive smtpd_main.log

It should give you the times the report was sent. 

You could open a case with support with this info.

Regards,

Thanks Emmosophos. I will do that. I've had a ticket open since yesterday, but no response yet.

Thanks again Emmanuel.  Support confirmed issue and know bug as you pointed out.

I also was told that you're the man with the info! You come highly regarded.

Thanks again Emmanuel.  Support confirmed issue and know bug as you pointed out.

I also was told that you're the man with the info! You come highly regarded.

Hello James,

Thank you for the follow-up and kind words! Please provide me with the Case ID so I can follow-up!

Regards,

03183835