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XG Executive reports being sent over and over

JamesGolden

anyone else having issues with scheduled exec reports being sent repeatedly. Is this a known bug?

version 18.0.1 MR-1-Build396



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  • 0

    Hello James,

    Thank you for contacting the Sophos Community!

    Could you please share a screenshot of your current Report Scheduling.

    How frequent are the Exec reports being sent?

    Regards,

  • 0 in reply to emmosophos

    I don't have a screenshot since I deleted the scheduled report (don't see a way to pause the schedule). 

    Regardless of what the schedule is set to, for example 2pm on Tuesday, it sends the first one at the scheduled time, but then begins sending regularly after that. The first time it was scheduled, I think it was Sunday at midnight, it sent one every 40 minutes. When I created a new schedule this week, it sent one at the scheduled time, another 8 minutes after that, and then every 30 minutes after that, until I deleted the schedule again. 

  • +1 in reply to JamesGolden

    Hello James,

    Thank you for the follow-up.

    This might be related to an issue investigated under NC-60430. Which is scheduled to be fixed on MR4

    If you SSH in to the XG (5>3) type # cd /log and then # grep Executive smtpd_main.log

    It should give you the times the report was sent. 

    You could open a case with support with this info.

    Regards,

  • 0 in reply to emmosophos

    Thanks Emmosophos. I will do that. I've had a ticket open since yesterday, but no response yet.

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