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XG Home Firewall Bandwidth Graph Inaccurate

We pay for 25 Mbps download and 5 Mbps upload bandwidth Internet. The XG Home Firewall is showing bandwidth discrepancies.

On the Control Center page, below the CPU usage indicator, it shows 3.8 MB/s for Bandwidth usage (which converts to 30.4 Mbps). Here the firewall is showing that we are maxing out our Internet. Also, we are experiencing lag with the Internet connection when bandwidth is maxed out.

Discrepancy 1 - The bandwidth graph in Control center | System: Performance | Network | Bandwidth never goes above 4M (which is equiv to 0.5 MB/sec). So, the bandwidth graph is only showing that we are using 16% of the 25 Mbps Internet download bandwidth provided by our ISP.

Discrepancy 2 - Under Current activities | Live Connections screen, when I examine Up and Down stream bandwidth (for apps, users and source IP), it only shows that 1 MB/sec (so, 8 Mbps) of bandwidth is being consumed.

Discrepancy 3 - Under Current activities | Live users, the Data transfer rate is 0.00 K, Upload and Download also shows 0 KB, but Internet usage time does show values such as 2 hours. So, I cannot account for the bandwidth usage under Live users. I would expect to see data transfer and up and download metrics to have values other than zero.

Overall, I am unable to see what is using up 30.4 Mbps of bandwidth as I am only seeing 8 Mbps usage in Live Connections. It seems that the units indicator, in the bandwidth graph (in Control center | System: Performance | Network | Bandwidth) is incorrect. It shows units of M (which means megabits), but it seems that it should really be MB (megabytes).



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Parents Reply
  • Hi Patrick,

    a known issue and complained about by many users. There have been some improvements but they are slow in coming.

    For more accurate reporting I use Central Management which is free with the limitation of only holding 7 days data.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

Children
  • Are all three discrepancies considered "known issues"? Are you saying that Central Management does not have any of these three issues? In Central Management will the Live Users and Live Connections data be accurate?

  • A good question, I don’t have live users only clientless users?
    You you have just started using XG reports, there are some long threads on the accuracy of the reports.
    I have a 50/20 link and the various applications show 50 download whereas the XG shows 38.


    ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.