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Die Lizenz-Abonnements für Ihre Appliance wurden deaktiviert aufgrund von Verbindungsverlust

EDV over 5 years ago

Seit einiger Zeit hat unsere XG Home keine aktiven Module mehr, ein erneutes synchronisieren der Lizenz schlägt fehl.

Die lokale CA wurde bereits neu erstellt.

Auch wurden die Zeit Einstellungen kontrolliert.

Ein Rollback zu einer vorherigen Firmware Version konnte das Problem ebenfalls nicht lösen.

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0 LuCar Toni over 5 years ago

Please verify the /log/licensing.log

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0 EDV over 5 years ago in reply to LuCar Toni

Guten Morgen,

wir bräuchten noch immer Hilfe :(
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0 LuCar Toni over 5 years ago in reply to EDV

Try to perform the same request as the appliance would do.

SFV6C8_AZ01_SFOS 18.0.1 MR-1-Build396# wget eu-prod-utm.soa.sophos.com/.../
--2020-07-30 09:04:27-- eu-prod-utm.soa.sophos.com/.../
Resolving eu-prod-utm.soa.sophos.com... 54.171.170.20, 34.247.134.28, 52.18.17.127
Connecting to eu-prod-utm.soa.sophos.com|54.171.170.20|:443... connected.
HTTP request sent, awaiting response... 403 Forbidden
2020-07-30 09:04:27 ERROR 403: Forbidden.

This will indicate, if the appliance itself can reach the server or not.

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0 LuCar Toni over 5 years ago in reply to EDV

Try to perform the same request as the appliance would do.

SFV6C8_AZ01_SFOS 18.0.1 MR-1-Build396# wget eu-prod-utm.soa.sophos.com/.../
--2020-07-30 09:04:27-- eu-prod-utm.soa.sophos.com/.../
Resolving eu-prod-utm.soa.sophos.com... 54.171.170.20, 34.247.134.28, 52.18.17.127
Connecting to eu-prod-utm.soa.sophos.com|54.171.170.20|:443... connected.
HTTP request sent, awaiting response... 403 Forbidden
2020-07-30 09:04:27 ERROR 403: Forbidden.

This will indicate, if the appliance itself can reach the server or not.

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0 EDV over 5 years ago in reply to LuCar Toni

{"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}

Seems to be a webserver problem