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Die Lizenz-Abonnements für Ihre Appliance wurden deaktiviert aufgrund von Verbindungsverlust

EDV

Seit einiger Zeit hat unsere XG Home keine aktiven Module mehr, ein erneutes synchronisieren der Lizenz schlägt fehl.

Die lokale CA wurde bereits neu erstellt.

Auch wurden die Zeit Einstellungen kontrolliert.

Ein Rollback zu einer vorherigen Firmware Version konnte das Problem ebenfalls nicht lösen.



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  • 0 in reply to LuCar Toni

    SFVH_SO01_SFOS 18.0.2 MR-2# tail –f /log/licensing.log
    tail: can't open '–f': No such file or directory
    INFO Jul 27 09:06:10 [4153685376]: --requestType = 8
    INFO Jul 27 09:06:10 [4153685376]: --serial = C01001*********
    INFO Jul 27 09:06:10 [4153685376]: --fwversion = 18.0.2.403
    INFO Jul 27 09:06:10 [4153685376]: --cert = /content/licensing/lic_csr.pem
    INFO Jul 27 09:06:10 [4153685376]: --key = /content/licensing/lic_csr.key
    INFO Jul 27 09:06:10 [4153685376]: --token = Token-Id:C01001*********
    INFO Jul 27 09:06:10 [4153685376]: URL : eu-prod-utm.soa.sophos.com /api/device/1/appliance
    INFO Jul 27 09:06:10 [4153685376]: licensing_do_applianceupdate : request : { "serialNumber": "C01001*********", "applianceAttributes": [ { "name": "firmwa reVersion", "value": "18.0.2.403" } ] }
    ERROR Jul 27 09:06:10 [4153685376]: curl_easy_perform(58) failed: Problem wi th the local SSL certificate
    ERROR Jul 27 09:06:10 [4153685376]: licensing_do_applianceupdate() : Problem in contacting Server

  • 0 in reply to EDV

    Irgendwelche Ideen was man noch versuchen könnte?

  • 0 in reply to LuCar Toni

    Guten Morgen,

    wir bräuchten noch immer Hilfe :(

  • 0 in reply to EDV

    Try to perform the same request as the appliance would do.

     

    SFV6C8_AZ01_SFOS 18.0.1 MR-1-Build396# wget eu-prod-utm.soa.sophos.com/.../
    --2020-07-30 09:04:27-- eu-prod-utm.soa.sophos.com/.../
    Resolving eu-prod-utm.soa.sophos.com... 54.171.170.20, 34.247.134.28, 52.18.17.127
    Connecting to eu-prod-utm.soa.sophos.com|54.171.170.20|:443... connected.
    HTTP request sent, awaiting response... 403 Forbidden
    2020-07-30 09:04:27 ERROR 403: Forbidden.

     

    This will indicate, if the appliance itself can reach the server or not. 

  • 0 in reply to LuCar Toni 
    {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}

    Seems to be a webserver problem