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VOIP video calls

Hello,

I installed VOIP phones and I can call without video with all phones, but when I try to call with video there is no signal...

I had trying a lot of ways but with no results.

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0 rfcat_vk over 5 years ago

Hi,

which firewall product are you using? What rules have you enabled? What ports does your VoIP provider recommend?

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Benavente Benavente over 5 years ago in reply to rfcat_vk

XG105(SFOS16.05.4MR)

In rules i tried alowing all the traffic, whatever source and destination with whatever services... And still no work.

The port that they use 5060.... I am not an expert, I wish that I response your questions.
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0 Benavente Benavente over 5 years ago in reply to Benavente Benavente

any suggestion?
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0 rfcat_vk over 5 years ago in reply to Benavente Benavente

Hi Benavente,

please update to the at least v17.5.12 MR12. The version you are running is no longer supported.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Benavente Benavente over 5 years ago in reply to rfcat_vk

OK, I am on this version now XG105 (SFOS 17.5.13 MR-13), but I still have issues with the video calls, the video is not showing, but It is not always, for example with GrandStream apk I can see the video but with zoiper and with another VOIP phone on lan neither.
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0 Benavente Benavente over 5 years ago in reply to rfcat_vk

OK, I am on this version now XG105 (SFOS 17.5.13 MR-13), but I still have issues with the video calls, the video is not showing, but It is not always, for example with GrandStream apk I can see the video but with zoiper and with another VOIP phone on lan neither.
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0 rfcat_vk over 5 years ago in reply to Benavente Benavente

Hi Benavente,

now let us return some of my original questions.

1/. what ports do the apps require

2/. have you disabled audio and video scanning?
3/. Please post you firewall rules
4/. what ports are shown as being blocked by your existing firewall rules?

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Benavente Benavente over 5 years ago in reply to rfcat_vk

1: 5060 and a random port 10000-20000.

2: Its disable.

3: and 4: In my firewall I think i dont blocked anything, I was trying see in register the blocked interactions but they are not showed. If I can see the video with my phone with grandstream apk but I cant with other voip phones , is this for ports or firewall? Are not the same ports?
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0 rfcat_vk over 5 years ago in reply to Benavente Benavente

Hi,

what I am after is the log viewer entries for your firewall rules.

ian

XG115W - v19.5.1 mr-1 - Home

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0 Benavente Benavente over 5 years ago in reply to rfcat_vk

In my log viewer I can only see allowed traffic..
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0 rfcat_vk over 5 years ago in reply to Benavente Benavente

Hi,

change the firewall rule to allow all services And then look at the log viewer for the source up addresses to see what ports are actually used.

ian

XG115W - v19.5.1 mr-1 - Home

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0 Benavente Benavente over 5 years ago in reply to rfcat_vk

I want to see in the firewall register in real time what is incoming to my network. I can only see the output traffic (Lan to WAN) and I want to see Wan to LAN.

How can I see the connection with PBX and my network?

I can not know what is denied in my firewall...

Thanks.
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