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Guest user unable to access the internet.

Idris Sanni

I set up an Hotspot for guest users on my network to connect wirelessly through the Sophos APX.

I was able to generate vouchers but after putting the 'optional number 12345678' it doesn't bring login page to input the code.

Kindly assist.



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    Hello Idris,

    Thank you for contacting the Sophos Community.

    Are you running v17 or v18?

    If the users are getting an IP but are not being redirected to the page to enter the voucher number, please make sure that the hotspot service is running, Configure >> System Services >> Services >> Hotspot.

    If it is running, how is the APX connected to the XG is directly connected to the XG, is it using a VLAN?

    Regards,

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  • 0

    Hello Idris,

    Thank you for contacting the Sophos Community.

    Are you running v17 or v18?

    If the users are getting an IP but are not being redirected to the page to enter the voucher number, please make sure that the hotspot service is running, Configure >> System Services >> Services >> Hotspot.

    If it is running, how is the APX connected to the XG is directly connected to the XG, is it using a VLAN?

    Regards,

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