This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos XG - Some issues with access to Google suite with Chrome.

David Babiano Rodriguez over 5 years ago

Hi to all,

In our company we use the Google Suite for Enterprise, so Gmail, Drive, etc.. are very important for us. Since yesterday, we have some problems to download file attached in received emails or accessing to our cloud which is in Drive. These issues with the Google Suite (Drive, Gmail, etc) are only when we access via Chrome browser. If we try to do the same with IE we browse these pages fine.

When I check the XG, I can see in the application control log as the users are trying to browse with an anonymizer application (VPN Lighter) then the app control drops this connection. We haven't changed anything in the sophos so I think the problem is some update in the Chrome browser.

Somebody have the same problem?? Now, I've solved the problem allowing the VPN Lighter Application, but I don't think that is the best way to solve this problem.

Any idea???

Thanks in advance!!

David.

This thread was automatically locked due to age.

0 emmosophos over 5 years ago

Hello David,

Thank you for contacting the Sophos Community.

Sorry I didn't understand, did your users use VPN Lighter as VPN application or suddenly the XG started detecting the traffic going to GSUITE as if it was coming from VPN Lighter? If your users are using the VPN Lighter application, then yes you should allow the APP, if not we would need to check why the traffic going to GSUITE is being categorized as VPN Lighter.

Regards,
Cancel
Vote Up 0 Vote Down

Cancel
0 David Babiano Rodriguez over 5 years ago in reply to emmosophos

Hi,

The users don't use VPN Lighter, but the XG show connections to Google's IPs via this application so the traffic is blocked.

As I said, we use GSuite for professional purposes, then we need this traffic allowed but without VPN Lighter.

Thanks.

David.

PD: If you can't see the images I will attach as a files.
Cancel
Vote Up 0 Vote Down

Cancel
0 David Babiano Rodriguez over 5 years ago in reply to David Babiano Rodriguez

Sorry, I pasted the wrong image....

This is the IP than you can see in the XG's log image.

Thanks.

David.
Cancel
Vote Up 0 Vote Down

Cancel
0 emmosophos over 5 years ago in reply to David Babiano Rodriguez

Hello David,

Thank you for the screenshots.

Please open a case with Support and send me the Case ID, it seems like a false positive but we will need to do a pcap to submit to labs.

Regards,
Cancel
Vote Up 0 Vote Down

Cancel