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Interface Issues

Akilae

I switched recently from a Hyper-V setup to a dedicated PC setup. Since then I experience outages on my LAN Interface. When I go back to a Hyper-V setup on the same computer I have no issues at all so I would think that the hardware itself is ok. How can I diagnose this correctly? Are there any logfiles which would show interface issues? I monitor my interface using a simple ping test from another computer.

I already moved the FW to another switch to test it there and using hyper-v there are no issues on the interface.

 

Best regards,



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  • 0 in reply to Akilae

    Hi,

    what does a tracert/traceroute show for you ping test address? The issue sounds very much like a configuration issue with a switch rather than the XG.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    My monitoring PC is 192.168.100.1 while my firewall is 192.168.100.254. The LAN side of the Interface is going down (well with it ofc the wan side as well obviously, from the fw's viewpoint it stay's online). So it is directly connected (same subnet).

     

      1    <1 ms    <1 ms    <1 ms  fw.hostname [192.168.100.254]

  • 0 in reply to Akilae

    Hi,

    please post a screenshot of your LAN interface network configuration (detailed).

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to Akilae

    Hi,

    please try changing your setting to auto negotiation.

    If this doesn't have an effect, then we will ned to wait until one of the networking wizkids has a look.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    I had it on auto until you said I should try to put it into full duplex.

    Have it now on auto-negotiation back again and the error persists. I have found out that I can pretty easily reproduce it by doing 1-2 speedtests which puts the system under network load. The interface will instantly go down and up again.

  • 0 in reply to rfcat_vk

    Hello Ian,

    I was able to fix the issue. It was a problem with the system states allowed in the BIOS. I had C1 up till C7 allowed to save power. I reduced it to only C1 is allowed. After that I had no issues anymore and the LAN interface wasn't going down anymore. Seems like Hyper-V has a different behavior then Sophos XG with these settings.

    Thank you for your help.

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