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Am I on a free licence (home user) or not?

Hi,

I have today received an email telling me that my Firewall XG will expire in 7 days, I thought it was free for home users?

How can I resolve this please? I have tried online chat and they directed me to call so I called and they told me to ask on here.

Any help greatly appreciated!

Many Thanks

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0 LuCar Toni over 5 years ago

Your Appliance models should contain a "Home" (H) in it. If you have a SFunlimited, it is likely the business model for 30 Days.

Check your Serialnumber and your current model.

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0 Martyn Campbell over 5 years ago in reply to LuCar Toni

Hi,

Thanks for your reply, this is what I see, it has an H in it?

SFVH (SFOS 18.0.0 GA-Build354.HF052220.1)

I will re-install tonight with a home licence and restore the backup as I understand changing the licence is not possible.
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0 Martyn Campbell over 5 years ago in reply to LuCar Toni

Hi,

Thanks for your reply, this is what I see, it has an H in it?

SFVH (SFOS 18.0.0 GA-Build354.HF052220.1)

I will re-install tonight with a home licence and restore the backup as I understand changing the licence is not possible.
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0 LuCar Toni over 5 years ago in reply to Martyn Campbell

Looks good.

Maybe your Appliance couldnt communicate to the Licensing Backend for a While?

https://community.sophos.com/kb/en-us/127162

There is a rare issue with the virtuell License, that the Appliance changes the Device ID and Sophos Licensing Backend server cannot verify this XG anymore. So it will be turned off after 90 Days.

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0 Martyn Campbell over 5 years ago in reply to LuCar Toni

Hi,

Sorry, but what do you mean looks good? do you mean my licence looks like it is a home edition and it will not stop working? or I still need to re-install? I really do not know how to check, I contacted Sophos and they told me to post on here as they could not help? is there a way of checking?

Many Thanks
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0 Martyn Campbell over 5 years ago in reply to Martyn Campbell

This is my licence screen
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0 LuCar Toni over 5 years ago in reply to Martyn Campbell

The SFVH indicates a Home license.

H stands for Home.

Your License is until 2999 valid, which is the same as "unlimited".

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0 Martyn Campbell over 5 years ago in reply to LuCar Toni

Thank you for your reply, hopefully just a glitch then! You can understand my concern as I received this email below
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0 Emile Belcourt over 5 years ago in reply to Martyn Campbell

Hello Martyn,

You might have started a trial initially before grabbing a home serial, log into https://sophos.com/MySophos and check to see what's showing up in your register XGs, you might have an SFVH serial and trial.

Emile
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0 Martyn Campbell over 5 years ago in reply to Emile Belcourt

Ok, Perfect,

I obviously made a mistake as I have never used UTM!

Thank you
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0 Emile Belcourt over 5 years ago in reply to Martyn Campbell

Hi Martyn,

UTM is technically the product type and is how it's tracked inside Sophos (alongside NSG).

I'm guessing that one is the culprit but that is also saying it's the home use: SFV4C6-HU so unusual you're receiving expiry emails if that's the only entry.

Emile
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0 Martyn Campbell over 5 years ago in reply to Emile Belcourt

OK,

I will just put it down to a glitch! :-)
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