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Sophos Connect Clients disconnecting during transfer

Sorry if this doesn't go in Authentication, but it seemed to be the closest Topic.

We are in the Entertainment Industry, so we deal with extremely large files. WFH has been great with the Sophos Connect Client; however, some of our users are having to do uploads to the server that take over 4 hours. These users are being disconnected around the 3, 3.5 hour mark, even though they have an active transfer going.

Besides a systemwide "relaxation" of the timeout settings, how can I configure 2 or 3 users to never auto-disconnect?

Patrick

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0 Patrick Coy over 5 years ago

I'll leave my question here, but I think I found my solution. Pretty simple, actually. I can create a new SSL VPN (remote access) "group." In that group I can put the Users that I don't want to manually disconnect and set Disconnect idle clients to Off.

Hopefully it gets tested out this weekend. Please let me know if that doesn't sound like a feasible solution.
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0 Prism over 5 years ago

Known issue, you can find more information about this here: https://community.sophos.com/products/xg-firewall/f/firewall-and-policies/119290/sophos-connect-vpn-timeout

You can use Sophos Connect 2.0 with SSLVPN and disable "Disconnect idle clients". Also be aware on using TCP with SSLVPN, there's known performance issues with it.

community.sophos.com/.../sophos-connect-2-0-early-access
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0 Patrick Coy over 5 years ago in reply to Prism

Thank you Prism! From that page it appears that there is only a Windows Client 2.0. I need one for both Mac and PC...
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