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Cannot create Sophos ID

Kostas Backas over 5 years ago

Hello,

We are having issues creating Sophos ID for new devices, and also reset passwords to old ones.

We keep getting "Authentication Failed" all the time.

Anyone faced this issue?

Best regards

Kostas

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0 Keyur over 5 years ago

Hi Kostas Backas

Could you please share the error screenshot?

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Kostas Backas over 5 years ago in reply to Keyur

In the bottom, it says Reset password. We have received the verification code and set it, but we cannot reset the password.
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0 Kostas Backas over 5 years ago in reply to Kostas Backas

It looks like Sophos does not like domains other than gmail or Office 365...

Best regards

Kostas
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0 Keyur over 5 years ago in reply to Kostas Backas

Hi Kostas Backas

Are you able to create Sophos ID with gmail/office365?

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Keyur over 5 years ago in reply to Kostas Backas

Hi Kostas Backas

Are you able to create Sophos ID with gmail/office365?

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
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