This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XG Firewall Home registration assistance... trying to upgrade to newer hardware

SF01V (SFOS 17.0.6 MR-6) << booted and loaded unable to register

Tried newest firmware ISO ...

SW-17.5.12_MR-12-664 downloaded iso but boots with no bootable device on this new hardware.

New Hardware: Intel i7 8550U 8GB DDR4 RAM dual Intel NICs Sata 160GB hard disk... VT-x is set in BIOS
BIOS is American Megatrend

I am trying to upgrade my hardware and continue running XG Firewall Home
that I have running on very old Pentium4 ver: SFVH (SFOS 17.5.11 MR-11.HF051220.1)


I have tried registering the new hardware running SFVH (SFOS 17.5.11 MR-11.HF051220.1)
with a new serial number and it fails:

Failed to connect to the registration service
To register, you require an Internet connection, and must be able to connect to the following address:
https://www.sophos.com/

Registration has failed. Error Code:

Operation failed due to an unknown error. Please contact Support.

This could be a problem with the local connection or between your firewall and the server. Your options are:

Shows connected to the Internet as well...

I had the new FW behind my current with a rule to not scan no IPS no Web Filter no App controls.

License log


INFO May 13 08:44:31 [0]: --requestType = 1
INFO May 13 08:44:31 [0]: --serial = C01001RTVM*****
INFO May 13 08:44:31 [0]: --deviceid = 3527a95f-13ef-4f39-984f-f6e30eed****
INFO May 13 08:44:31 [0]: --model = SF01V
INFO May 13 08:44:31 [0]: --vendor = SO01
INFO May 13 08:44:31 [0]: --upgradedFrom = 0
INFO May 13 08:44:31 [0]: --fwversion = 17.0.6.181
INFO May 13 08:44:31 [0]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
INFO May 13 08:44:31 [0]: --token = Token-Id:SO-D5C052A8
INFO May 13 08:44:31 [0]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
INFO May 13 08:44:31 [0]: URL : eu-prod-utm.soa.sophos.com/.../applianceactivation
INFO May 13 08:44:31 [0]: request : { "serialNumber": "C01001RTVM*****", "deviceId": "3527a95f-13ef-4f39-984f-f6e30eed****", "model": "SF01V", "deviceFirmwareVersion": "17.0.6.181", "vendorCode": "SO01" }
INFO May 13 08:44:43 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}
ERROR May 13 08:44:43 [0]: Activation Failed : IIS error: HTTP 403.0 - Forbidden
ERROR May 13 08:44:43 [0]: licensing_do_activation() : parsing failed...



This thread was automatically locked due to age.
Parents
  • Hi  

    Could you please login to mySophos Account and register the device by the appliance/serial key you have received over the email and try to sync licenses from XG firewall once you register the device on mySophos Portal.

  • The new hardware will not boot from the new 17.5.12 ISO... The new hardware only will load and boot from the older firmware... I was hoping to get it registered and be able to get the new firmware over the web process...

    SF01V (SFOS 17.0.6 MR-6) << booted and loaded unable to register

    Tried newest firmware ISO ...

    SW-17.5.12_MR-12-664 downloaded iso but boots with no bootable device on this new hardware.


Reply
  • The new hardware will not boot from the new 17.5.12 ISO... The new hardware only will load and boot from the older firmware... I was hoping to get it registered and be able to get the new firmware over the web process...

    SF01V (SFOS 17.0.6 MR-6) << booted and loaded unable to register

    Tried newest firmware ISO ...

    SW-17.5.12_MR-12-664 downloaded iso but boots with no bootable device on this new hardware.


Children
No Data