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XG Firewall Home registration assistance... trying to upgrade to newer hardware

SF01V (SFOS 17.0.6 MR-6) << booted and loaded unable to register

Tried newest firmware ISO ...

SW-17.5.12_MR-12-664 downloaded iso but boots with no bootable device on this new hardware.

New Hardware: Intel i7 8550U 8GB DDR4 RAM dual Intel NICs Sata 160GB hard disk... VT-x is set in BIOS
BIOS is American Megatrend

I am trying to upgrade my hardware and continue running XG Firewall Home
that I have running on very old Pentium4 ver: SFVH (SFOS 17.5.11 MR-11.HF051220.1)


I have tried registering the new hardware running SFVH (SFOS 17.5.11 MR-11.HF051220.1)
with a new serial number and it fails:

Failed to connect to the registration service
To register, you require an Internet connection, and must be able to connect to the following address:
https://www.sophos.com/

Registration has failed. Error Code:

Operation failed due to an unknown error. Please contact Support.

This could be a problem with the local connection or between your firewall and the server. Your options are:

Shows connected to the Internet as well...

I had the new FW behind my current with a rule to not scan no IPS no Web Filter no App controls.

License log


INFO May 13 08:44:31 [0]: --requestType = 1
INFO May 13 08:44:31 [0]: --serial = C01001RTVM*****
INFO May 13 08:44:31 [0]: --deviceid = 3527a95f-13ef-4f39-984f-f6e30eed****
INFO May 13 08:44:31 [0]: --model = SF01V
INFO May 13 08:44:31 [0]: --vendor = SO01
INFO May 13 08:44:31 [0]: --upgradedFrom = 0
INFO May 13 08:44:31 [0]: --fwversion = 17.0.6.181
INFO May 13 08:44:31 [0]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
INFO May 13 08:44:31 [0]: --token = Token-Id:SO-D5C052A8
INFO May 13 08:44:31 [0]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
INFO May 13 08:44:31 [0]: URL : eu-prod-utm.soa.sophos.com/.../applianceactivation
INFO May 13 08:44:31 [0]: request : { "serialNumber": "C01001RTVM*****", "deviceId": "3527a95f-13ef-4f39-984f-f6e30eed****", "model": "SF01V", "deviceFirmwareVersion": "17.0.6.181", "vendorCode": "SO01" }
INFO May 13 08:44:43 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}
ERROR May 13 08:44:43 [0]: Activation Failed : IIS error: HTTP 403.0 - Forbidden
ERROR May 13 08:44:43 [0]: licensing_do_activation() : parsing failed...



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  • When I started this process I used another email address. This new address is registered and the account, license etc was used to register my Serial Number under the account. Tried again and log posted below. Anything else I can try?

    Thanks

     

    Serial Number
    C01001RTVM*****

    Registered
    09 May 2020

    Model
    SFV4C6-HU

     

    INFO May 13 10:16:38 [0]: --requestType = 1

    INFO May 13 10:16:38 [0]: --serial = C01001RTVM*****
    INFO May 13 10:16:38 [0]: --deviceid = 4637ed57-3069-47f3-915f-70f9dc1d****
    INFO May 13 10:16:38 [0]: --model = SF01V
    INFO May 13 10:16:38 [0]: --vendor = SO01
    INFO May 13 10:16:38 [0]: --upgradedFrom = 0
    INFO May 13 10:16:38 [0]: --fwversion = 17.0.6.181
    INFO May 13 10:16:38 [0]: --cert = /_conf/certificate/licensing/mfgr_vendor_SO.pem
    INFO May 13 10:16:38 [0]: --token = Token-Id:SO-D5C05***
    INFO May 13 10:16:38 [0]: --key = /_conf/certificate/licensing/mfgr_vendor_SO.key
    INFO May 13 10:16:38 [0]: URL : eu-prod-utm.soa.sophos.com/.../applianceactivation
    INFO May 13 10:16:38 [0]: request : { "serialNumber": "C01001RTVM*****", "deviceId": "4637ed57-3069-47f3-915f-70f9dc1d****", "model": "SF01V", "deviceFirmwareVersion": "17.0.6.181", "vendorCode": "SO01" }
    INFO May 13 10:16:38 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}
    ERROR May 13 10:16:38 [0]: Activation Failed : IIS error: HTTP 403.0 - Forbidden
    ERROR May 13 10:16:38 [0]: licensing_do_activation() : parsing failed...

  • The new hardware will not boot from the new 17.5.12 ISO... The new hardware only will load and boot from the older firmware... I was hoping to get it registered and be able to get the new firmware over the web process...

    SF01V (SFOS 17.0.6 MR-6) << booted and loaded unable to register

    Tried newest firmware ISO ...

    SW-17.5.12_MR-12-664 downloaded iso but boots with no bootable device on this new hardware.