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Cannot log in to XG Firewall from Sophos Central

When I am trying to log in to a firewall from Sophos Central I am now seeing the firewall's login screenand I have not had to do that when accessing from Sophos Central. Once I put in the local admin, password, and captcha it takes me to the login disclaimer page. It doesn't matter if I click accept or decline it simply brings me back to the firewall login page. I have tried this on several firewall across various Sophos Central accounts.

 



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  • Hello Alex,

    Thank you for contacting the community!

    Just to clarify you are using central.sophos.com correct?

    I just tried in my Firewall and the first attempt redirect me back to Sophos Central, but the second time I click I landed in my XG.

    If the issue still persists, could you please please share some screenshots that include the URL. Please make sure that the URL doesn't show the S/N of the device or you can crosse it out)

    And may know which Firmware version are those XG running?

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  • Hello Alex,

    Thank you for contacting the community!

    Just to clarify you are using central.sophos.com correct?

    I just tried in my Firewall and the first attempt redirect me back to Sophos Central, but the second time I click I landed in my XG.

    If the issue still persists, could you please please share some screenshots that include the URL. Please make sure that the URL doesn't show the S/N of the device or you can crosse it out)

    And may know which Firmware version are those XG running?

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