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VPN + MSTSC

XF 106w (17.5 MR8)

Just today, been noticing that when a VPN connection is made, MSTSC to a desktop computer is 'hit and miss', mainly miss'.

This has been working fine without this problem for 5 weeks plus. Firewall was last re-started 5 days ago (As recommended by Sophos, due to vulnerability).

Thanks as always

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0 Keyur over 5 years ago

Hi Paul Digby

Could you please let us know which VPN are you using?

Could you please try packet capture - https://community.sophos.com/kb/en-us/123189
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0 Keyur over 5 years ago

Hi Paul Digby

Could you please let us know which VPN are you using?

Could you please try packet capture - https://community.sophos.com/kb/en-us/123189
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0 Paul Digby over 5 years ago in reply to Keyur

The one downloaded through user portal
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0 Keyur over 5 years ago in reply to Paul Digby

Hi Paul Digby

Is it an SSL VPN? We have not received any such issue from other clients, I would request you to take packet capture when the user not able to take RDP. If you could share a configuration screenshot of VPN to check the configuration.
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0 Paul Digby over 5 years ago in reply to Keyur

As I say, its is intermittent. Over the week-end, I was going to re-start Firewall.

This afternoon, I connected with VPN, ran MSTC and could not reach (no ping either). Failed a few more times. Then, tried later and it worked. Ping also worked.

Its more like its not just MSTSC but no networking available. Then for no reason (or changes), it then works, MSTSC, Ping etc.
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0 Breakingcustom over 5 years ago in reply to Paul Digby

Is the subnet at home the same as in the office? I have seen sometimes with certain cable modems (or the routers they provide) where it doesn't pass along traffic properly.
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0 Keyur over 5 years ago in reply to Paul Digby

Hi Paul Digby

I understand your concern but we required to check with packet capture when traffic is not passing or not able to reach to narrow down the issue.
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