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Sophos XG Home: XG 135w, Testing the Ethernet card FAIL on all Ports

Hi guys,

I had the pleasure on getting my hands on a brand new Sophos XG 135w appliance.
I wanted to upgrade to the Home version.
Tried burning both ISO and DD versions of the v18 on a flash USB drive and installing it, but they did not work.
It was than, when I removed the SATA M.2 drive and wiped it and was able to easily install the SFOS v18 using the USB flash drive.

The issue that I am facing now is that none of my Ethernet ports are working.
Ran "Ethernet Card Test" (https://community.sophos.com/kb/en-us/125040)
FAIL on all Ports

Please help,

Thank you

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0 rfcat_vk over 5 years ago

Hi,

when you were installing the software did the console show you which ethernet ports were being used eg active. Did you have a cable plugged into any port during installation?

Though from your description the XG sounds like it might be faulty.

Ian
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0 Niko_Do over 5 years ago in reply to rfcat_vk

The appliance was working fine out of the box with its stock SFOS 17.5

I had a cable on 1/LAN during the installation.

Should I try installing without any cable attached?

Thanks
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0 rfcat_vk over 5 years ago in reply to Niko_Do

Hi,

no the usual way is to install the software with a cable attached that way you know where your initial access will be regardless of port numbering on the box.

What version of software did you use?

Ian
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0 Niko_Do over 5 years ago in reply to rfcat_vk

Hi,

I have currently installed SW-17.5.11_MR-11.SFW-661.iso

FYI: Under SFLoader Menu most of the ports light up.

Thanks
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0 Niko_Do over 5 years ago in reply to Niko_Do

To add to this thread;

Installed UTM 9.606 and the Ethernet interface worked.
Replaced the M.2 Sata drive with a brand new one and tries SFOS 18. Same issue Ethernet ports would disable after the bios, registry and integrity checks.

Installed pfsense and all ports are functional.

Not sure what goes wrong every time I try to install SFOS.
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0 Niko_Do over 5 years ago in reply to Niko_Do

To add to this thread;

Installed UTM 9.606 and the Ethernet interface worked.
Replaced the M.2 Sata drive with a brand new one and tries SFOS 18. Same issue Ethernet ports would disable after the bios, registry and integrity checks.

Installed pfsense and all ports are functional.

Not sure what goes wrong every time I try to install SFOS.
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0 rfcat_vk over 5 years ago in reply to Niko_Do

Hi Keyur,

having followed this thread for awhile I would like to suggest that a DEV be asked to investigate V18 to see why the Sophos hardware NIC drivers do not appear to be installed?

Ian
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0 Niko_Do over 5 years ago in reply to rfcat_vk

Thank you for trying @rfcat_vk

Also now my Sophos Access point: APX320 its basically useless at this point....

If anyone reads this, please help me.
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