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Still have problem with main report window in CFR

darnoK

Hi, I already reported this at the EAP stage, but no one could help me. The main report window is partially covered by the left menu column. The problem exists on different browsers and computers. Do you have an idea where may be a problem?

In this form, reporting is useless...

 



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  • 0

    Hi,

    I think this is specific to your setup.

    Please advise the list of browsers you have tried. There were fixes applied the final, version to change the html code.

     

    Ian

     

    Ian

  • 0 in reply to rfcat_vk

    Hi,

    Edge, Edge Chromium (stable and dev) and Google Chrome.

    Fresh Windows 10 PRO installation.

    SFOS v18 GA-Build354.

  • 0 in reply to darnoK

    Hi,

    when I finish testing this USB NIC I will connect the W10 and try the display.

    Ian

  • 0 in reply to rfcat_vk

    Thank you. I don't even know where to look for the problem right now.

  • 0 in reply to darnoK

    Hi,

    before I start testing would you please clear your browser's cache and try connecting to the latest version of the CFR. The response has improved no end.

    Ian

  • 0 in reply to rfcat_vk

    Hi darnok,

    I ran the test using IE and edge and was able to replicate your issue on a 1920x1080 display.

    Using IE is a complete failure, does not format in any usable display.

    Edge. I was able to replicate your issue, but was able to overcome it by expanding the window size.

    So, please try adjusting your window size.

    Ian

  • 0 in reply to rfcat_vk

    Hi, Ian. Thank You for Your help and time.

    The resolution of my laptop is 1366x768 (you can not do that any more), but on an external monitor with a resolution of 1920x1080, the left column also covers the main window.

    The only solution is to reduce the view to 50% (Ctrl + -) and increase again, but then the main window does not maintain the aspect ratio.

    Interestingly, everything is displayed correctly throughout the Sophos Cloud portal - the windows are responsive. The problem only appears after entering the report.

    Honestly, I don't know if I already have the latest CFR version. I can see that in releases there is a new RED path and I don't have an update message on my device yet. Perhaps the update is gradual.

  • 0 in reply to darnoK

    Hi,

    no, you do not receive any updates because this is a central site server, you connect and login and the data is downloaded to your PC or whatever as a web page.

    I was not talking about view size I was talking about expanding your window by using the cursors to widen the window.

    Ian

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  • 0 in reply to darnoK

    Hi,

    no, you do not receive any updates because this is a central site server, you connect and login and the data is downloaded to your PC or whatever as a web page.

    I was not talking about view size I was talking about expanding your window by using the cursors to widen the window.

    Ian

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