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Discussions Sophos Connect client constantly disconnecting

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Sophos Connect client constantly disconnecting

XGAdmin over 5 years ago

All our Sophos Connect clients get disconnected every 15 minutes or less.

On the XG itself we see IPSEC terminated for all Sophos Connect VPN connections but they can reconnect

From the Sophos Connect client we see Connection has been disabled by the gateway and Failed to establish child SA (Security Association)

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0 Jeb Castle over 5 years ago

Do have the idle time out enabled on the Connect configuration? If so, you will need to adjust your timeout settings in the box below.
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0 SANIL RAMACHANDRAN over 5 years ago in reply to Jeb Castle

I have the same issue too.

Idle time out is enabled for 999 secs. But the tunnel gets disconnected even if it is not idle.
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0 rmk_2018 over 5 years ago in reply to SANIL RAMACHANDRAN

Hello,

Are you still having this problem? Can you private message me and collect the TSR from the About page and send it to me. Also let me know the time when this disconnect happens.

Regards,
Ramesh
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0 rmk_2018 over 5 years ago in reply to SANIL RAMACHANDRAN

Hello,

Are you still having this problem? Can you private message me and collect the TSR from the About page and send it to me. Also let me know the time when this disconnect happens.

Regards,
Ramesh
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