Is there an update available, or coming, to update from 17.5.9 / 17.5.10 to v18 without requiring a factory reset?

Looks like the new release to handle upgrade from 17.5.10 has been released, see it on an XG as build 339.

But the error remains the same, you cannot upgrade from an active SFOS 18.0.0 GA-Build339 the inactive slot with a SFOS 17.5.9 MR-9 to SFOS 17.5.10 MR-10.

Just tested it on my software appliance at home and also on a hardware appliance in the company.

Method 1:
Boot SFOS 17.5.9 MR-9 and Upgrade the SFOS 18.0.0 GA-Build321 to SFOS 18.0.0 GA-Build339. That worked.
Then I booted SFOS 18.0.0 GA-Build339 and from there I wanted to upgrade the slot with SFOS 17.5.9 MR-9 to SFOS 17.5.10 MR-10. This did not work.

Method 2:
Probably I have to boot SFOS 17.5.9 MR-9 and then upgrade directly to SFOS 17.5.10 MR-10. Then boot SFOS 17.5.10 MR-10 and then migrate again from SFOS 17.5.10 MR-10 to SFOS 18.0.0 GA-Build339.

Method 2 did worked!

Hi!

Any idea or recommendations about update?

Should we go to MR11 or not?

Today I am reading many bugs/fixes and upgrade issues to v.18?

So, please can you recommend steps for upgrading? Now, some clients still have 17.5.9 and it seems stable.

Thank you in advance!

Stay safe! Stay home! Be healthy!

Hi folks,

my take on the upgrades.

1/. if you wish to upgrade to v18.0.0354 then you can use v17.5.10 it has the migration process builtin.

2/. if you are not using any VPN or form of external access then you can use v17.5.10 and migrate to v18.0.0 354

3/. if you are using any form of external access or VPNs then upgrade to v17.5.11 until the new version of 18.0.1 (MR-1) or what ever it will be called its released it still should contain the updated migration features for v17.5.11.

From other posts the v18.0.0 354 is still available to downl*`oad.

Ian

[Update]

Taken from the Sophos XG Firewall v18.0 GA-Build379 release notes:

• You can upgrade from SFOS 17.5 (MR6 to MR10) to this release 18.0 GA-Build379. We will soon have a re-release of v18 MR1 to support SD-RED devices and upgrade from v17.5 MR11/ MR12. Check out the relevant sections of the XG v18 release notes for details on:
  • Supported hardware appliances
  • Important upgrade information

  Note: Please note that upgrading from SFOS v17.5.x to SFOS v18 GA-Build379 may take longer than normal, due to the file system correction checks. The approximate time is dependent on the hard disk size and state. More info available in this KBA.

I'm on 17.5 MR 14

MySophos portal gives me two v18 firmware versions: 18.0.1 MR-1 and 18.0.2 MR-2

Both these say they will reset the unit to factory default

Any suggestions?

We have clietns running 17.5.9 and other running 17.5.12.

I ran through most of community post about v18 here and it seems that 18.0.1.MR1 build 396 will update both versions?

Without factory reset?

Could you please confirm?

Stuart James for me it seems that information above is legit also about 17.5.14.

Upgrades from 17.5 to 18.0 are only allowed to an 18.0 release that were released later in time.

If effect, v18.0 MR2 is saying "I don't know what 17.5 MR14 is, so I don't know how to upgrade from it".

In addition, 17.5 MR14 (being released later) might contain bug fixes or security improvements that are not in 18.0 MR2.

If you are on 17.5 MR14, I advise you to wait until 18.0 MR3 is released.

Thanks for the explanation Michael.

It seems bizarre that they'd release firmware updates for both versions at different times. MR14 was released almost two weeks ago. Sophos are effectively saying don't upgrade to the latest version of 17.5. I guess it is what it is.