User portal not accessible to WAN

Yendor,

can you share the device access from Administration menu?

Also check which port is User Portal using inside Administration > Device settings.

Regards

can you share the device access from Administration menu?

Also check which port is User Portal using inside Administration > Device settings.

443

I have also tried 4443 and still nothing. I am able to access the user portal from the internal IP while local however I think when downloading the VPN settings from the user portal it does not get the right information and it uses the internal IP in the configs? is this correct?

can you share the device access from Administration menu?

Also check which port is User Portal using inside Administration > Device settings.

443

I have also tried 4443 and still nothing. I am able to access the user portal from the internal IP while local however I think when downloading the VPN settings from the user portal it does not get the right information and it uses the internal IP in the configs? is this correct?

The XG is behind another router device?

For the vpn, did you configure the dns/public ip in the ssl vpn settings under VPN menu?

The XG is behind another router device? NO

For the vpn, did you configure the dns/public ip in the ssl vpn settings under VPN menu? What do you mean by the DNS/Public IP?

I followed the setup guide below and there was nothing said about DNS. Is this DNS for internal resolution?

community.sophos.com/.../122769

I'm trying to connect to the vpn on my mobile device using OpenVPN and I'm getting "Transport Error TCPv4 connect error on [public IP]:8443 Connection Refused

I mean this section:

Configuring advanced SSL VPN settings

in the KB.

Try to switch between TCP to UPD on the same TAB and try again.

Regards

PS: SSLVPN and User Portal can be used on the Same Interface / Port. 

So you could switch both to 443. 

SO I figured out why my SSL VPN was not working. I did a  tcpdump and noticed that the port was being forwarded to my NAS via my DNAT rule. Im not sure why at this point however I know when I disable my DNAT runle my VPN connects.

Anu IDEAS?  Would it have to do with the reverse proxy I set up on the Synology NAS to get the synology DSM login page working?

Yendor, you cannot have 2 services on the same port.

Change the SSL VPN port to another port, re-download the VPN configuration and reconnect.