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Operation failed. Please upgrade IPS and application signatures to latest version for this restore

Emjay

Got a RMA replacement of XG750.  Trying to restore from previous device to the new device but the restore keeps failing (Operation failed. Please upgrade IPS and application signatures to latest version for this restore). All update patterns are up to date and even higher than the device the backup came from.  Been trying for the last 5 hours keep getting same error, 

 

 



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  • 0 in reply to Emjay

    Hi Emjay,

    please run the following command from the advanced shell:

    psql -U nobody -d corporate -c "select * from tblconfiguration"

    and post the output.

    If no output is return, I suggest to reset XG to factory default or reinstall the HW ISO on the appliance.

    Regards

  • 0 in reply to lferrara

     

    NO output.

     

    XG750_RL02_SFOS 17.5.9 MR-9# psql -U nobody -d corporate -c "select * from tblco
    nfiguration                                                                     
    >         



  • 0 in reply to Emjay

    You missed “ at the end

  • 0 in reply to lferrara


    key |


    value



    | module | filename

    ------------------------------------------+------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------+----------------------------+------------------
    -----
    strictpolicy | true

     

     



    key |


    value



    | module | filename

    ------------------------------------------+------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------------------------------------------------------
    -------------------------------+----------------------------+------------------
    -----
    strictpolicy | true

     

  • 0 in reply to Emjay

    Good. Open a ticket with support and update the community.

    Thanks

  • 0 in reply to Emjay

    I too am running into the same issue while trying to backup a new instance for my XG home firewall (firmware version SFOS 17.5.11 MR-11 for both source and target instances).  Running the tail command outputs the same error above.  However, running the SELECT statement yields considerably more records from the tblconfiguration table than shown above.

  • 0 in reply to jamonlee

    My only option was too configure from sctrach which was tedious but was quicker than waiting for a solution. 

  • 0 in reply to Emjay

    I had the same issue several times after got replacements from Sophos.

    The trick is to install the same SFOS Version on the new Box that was on the old one and the backup was created with.

  • 0

    That's because this is not a good restore process or dev team. There is no way you should have to match those versions. It should either disregard those in question or download what is needed. You cant tell what is needed because you cant be sure what was on the device at time of crash. Even a moron understands this but no one at Sophos will ever get it. The restores are unreliable and fail almost every time. If it takes you 5 hours to restore that means the restore process itself is trash.

    No matter how may times this is brought up its ignored but that is the Sophos way. Hoe can you have a firewall business where the restores do not work? Shouldnt that be the most important aspect of the business?