Captive Portal Disconnecting

Hi subodha kumara, 

Please run these three commands form advanced shell and provide the output. 

grep "segfault" /log/syslog.log

ls -al /var/cores

cat access_server.log | grep -i "starting"

Thanks,

Pls check above screenshot and there haven't access_server.log file.

Hi subodha kumara 

It seems your appliance affected with known issue  NC-51881 which we have observed with MR-9 firmware.

Please log a support case to apply the patch and it will required restart of authentication service once for changes into effect.

NC-51881 fixed taken in MR-10 version and as of now release date for MR-10 not yet confirmed.

How to confirm more logs for this issue you may read the below thread: 

https://community.sophos.com/products/xg-firewall/f/authentication/117508/live-users-frequent-forced-logged-out/424764#424764

This is a XG Home version and I think I can't raise a support ticket to sophos support.

This is a XG Home version and I think I can't raise a support ticket to sophos support.

Hi subodha kumara 

MR-10 may going to release by end of this month as per latest update however it may get delayed as well. 

You may refer https://community.sophos.com/products/xg-firewall/b/blog and once you get MR-10 release note you may upgrade your XG with required precaution ( like backup of current config etc).