Captive Portal Disconnecting

Question

Hi, 
 
 I have a problem with captive portal disconnection after upgrade version SFVH 17.5.8 to SFVH 17.5.9. 
 Is there any way to check the log of captive portal? 
 I need to know why is that happening.

Vishal_R · Accepted Answer

Hi subodha kumara It seems your appliance affected with known issue NC-51881 which we have observed with MR-9 firmware. 
 Please log a support case to apply the patch and it will required restart of authentication service once for changes into effect. 
 NC-51881 fixed taken in MR-10 version and as of now release date for MR-10 not yet confirmed. How to confirm more logs for this issue you may read the below thread: 
 https://community.sophos.com/products/xg-firewall/f/authentication/117508/live-users-frequent-forced-logged-out/424764#424764