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Internet does not work when connected to Global protect vpn

Hi Guys,

One of the client is facing issues while connecting to VPN, once he gets connected to global protect VPN he is not able to browse in Sophos environment, where as when he is connected to open network and he can connect to VPN as well he is able to access the internet.

Please suggest

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0 Keyur over 5 years ago

Hi Sameera S

If the Global Protect VPN form a full tunnel, all the traffic initiated from the user system will travel through the VPN tunnel gateway only. You need to verify with the app provider for this.
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0 Keyur over 5 years ago

Hi Sameera S

If the Global Protect VPN form a full tunnel, all the traffic initiated from the user system will travel through the VPN tunnel gateway only. You need to verify with the app provider for this.
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0 Sameera S over 5 years ago in reply to Keyur

Hi Keyur,

Thanks for the response

But the client can connect to VPN and also he can browse when connected to open network(mobile internet ). When he connects the same through sophos network he is not able to browse. Is there any changes we can make from our side in the firewall.
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0 Keyur over 5 years ago in reply to Sameera S

Hi Sameera S

Please create a separate firewall rule for the users using his source IP for testing purposes and do not apply any policy on the firewall rule and verify whether it is working or not.

After that apply the policies and scanning one by one and confirm after which parameter the VPN stopped working.
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