CenturyLink PPPoE problem - can't connect to WAN

Hi Steve S 

Please refer to the below given community thread and article.

https://community.sophos.com/products/xg-firewall/f/initial-setup/87811/pppoe-connection-with-tagged-vlan-traffic-centurylink

https://community.sophos.com/kb/en-us/123096

Hi Keyur,

I actually mentioned that post in mine, and included a screenshot from it to try to explain that it didn't work. I am not sure where to go next, which is why I hope someone has some experience with a similar PPPoE type provider connection.

Thanks

Hi Steve S 

Please open a log viewer and check "Admin" or "System" events for PPPoE logs.

Please take SSH access of the device and Login to console and execute the command system diagnostics show syslog

Save the PPPoE interface configuration and check the output command for PPPoE and share the output.

You may also execute the command show pppoe connection status

Hi, I figured it out. I am using Hyper-V and decided to try setting the vlan tagging on the virtual switch in Hyper-V, and turning off the DSL setting in the network configuration in Sophos, and this worked immediately. This is not the same thing that the other post recommended -- for some reason I just decided to give it a try.

Thanks for your help in trying to figure this out.

Hi, I figured it out. I am using Hyper-V and decided to try setting the vlan tagging on the virtual switch in Hyper-V, and turning off the DSL setting in the network configuration in Sophos, and this worked immediately. This is not the same thing that the other post recommended -- for some reason I just decided to give it a try.

Thanks for your help in trying to figure this out.