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weird issue not able to get to website

Hi guys, just have a weird and have raised issue with sophos however even they don't see an issue without firewalls. If anyone else has an xg firewall could i request you try get to dashboard.strencom.net please? It's not a secured site, it just brings you to an orion dashboard and we just can't figure out why we can't get there. If anyone could try and see if they could get to it to see if it launches and tell me if they have issues to? FYI our old juniper firewall allows us to get there so it's real headscratcher.

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0 Keyur over 6 years ago

Hi xg310_guy

I have tried to access the given URL from multiple devices wherein the traffic was bypassing the Sophos XG firewall and not able to access the website, I have tried with the IP address which is available in DNS lookup but no luck.

Is website access is available to a specific set of IPs?

Please contact the URL publisher to get more info.

I have tried MXtoolbox and below URL will provide you result

https://mxtoolbox.com/domain/dashboard.strencom.net/

Please PM us the service request number you have opened with the technical support to check it further.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Keyur over 6 years ago

Hi xg310_guy

I have tried to access the given URL from multiple devices wherein the traffic was bypassing the Sophos XG firewall and not able to access the website, I have tried with the IP address which is available in DNS lookup but no luck.

Is website access is available to a specific set of IPs?

Please contact the URL publisher to get more info.

I have tried MXtoolbox and below URL will provide you result

https://mxtoolbox.com/domain/dashboard.strencom.net/

Please PM us the service request number you have opened with the technical support to check it further.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Cancel
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0 xg310_guy over 6 years ago in reply to Keyur

Hey Keyur, thanks very much for trying that. Okay well this is very odd because the company stated it's open to the public. I can get there through 3g access through my mobile phone, through our older juniper firewall that's on a separate public ip, but only cannot get there through the XG firewall... everything indicates the xg firewall must be at fault if I can get through on 3g surely?? So strange :). Anyways, thank you for the mxtoolbox hint I will check with the company to see if it's maybe a configuration issue on their side.
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