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Unable to login Firewall through web.

Purushotam sangroula

I'm unable to access my firewall because the login page keeps loading for long time.

When I submit nothing happens. I saw there is some Java Script error as show in the image below.

Please do help me in this matter.

Update: 

Firmware version: SFOS 17.0.6 MR-6



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  • 0

    Do you have access using SSH

    if yes, restart the http service,

    1. Check services status using the following command

      service -S (will show status of all services)

    2. Specifically you need to check the status of tomcat service (service of GUI) using the following command:

      service -S | grep  -iE 'tomcat|apache' (After grep you can specify any service name which you would like to grep)

    3. If the tomcat or apache service shows STOPPED, start it respectively with the following command.

      service tomcat:start -ds nosync

      service apache:start -ds nosync

    4. If tomcat or apache service shows DEAD, use the below command respectively to restart it.

      service tomcat:restart -ds nosync

      service apache:restart -ds nosync

  • 0 in reply to AWP

    Thank you for your suggestion.

    The result of  service -S is:

    XG85w_AM02_SFOS 17.0.6 MR-6# service -S
    lcdd UNTOUCHED
    postgres RUNNING
    sigdb RUNNING
    awarrensmtp RUNNING
    ..............
    tomcat RUNNING
    apache RUNNING
    antivirus RUNNING
    sandbox_reportd RUNNING
    sandboxd RUNNING

    ....................

     

    Both apache and tomcat services are running. 

    XG85w_AM02_SFOS 17.0.6 MR-6# service -S | grep -iE 'tomcat|apache'
    tomcat RUNNING
    apache RUNNING

    Yet I restarted the services.

     service apache:restart -ds nosync

     service tomcat:restart -ds nosync

    Still Not solved. Is there any thing else I can try to make it work?

  • 0 in reply to Purushotam sangroula

    Ok. this seems to be know issue with your firmware.

    Upgrade to next version did not help many, your best shot is to upgrade to latest MR7

    Here is link to similar discussion but old, https://community.sophos.com/products/xg-firewall/f/sophos-xg-firewall-general-discussion/98736/how-do-i-boot-to-previous-firmware-with-putty

    You will need to access boot sequence of the firewall to do that from cli. https://community.sophos.com/kb/en-us/125209

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