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Microsoft Your Phone App exception

Basti

Hello guys,

I have had the problem for quite some time that the "Your Phone App" from Microsoft does not synchronize itself as long as I have selected the "HTTPS enrypt and Scan" option in the firewall policy.
I have already added many domains as an exception, unfortunately without success. Also in the protocol center there are no URL's to be found, which are called when the option is disabled.
Has someone already made an exception run successfully?

The following exceptions are already deposited, unfortunately unsuccessfully.


 

Regards



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  • 0

     Hi  

    I would suggest to open a support request to investigate the issue further.

    Meanwhile, you may try to follow the below given steps.

    1. Create Source IP based LAN to WAN firewall rule, apply web and app filter policy and HTTPS scanning, position the rule on the top.

    2. Please stop all other apps on the test device and run only the specific app and open a new window of the Log viewer and try to sort the logs with IP address and check for denied logs and if you suspect any denied URL, please allow that URL from web filter policy and check the issue further.


  • 0 in reply to Keyur

    Hello,

    thanks for the tip on how to proceed to find the appropriate URL. However, I did exactly this without success. Previous applications which had similar errors I could find this way. But this doesn't seem to work with the "Your Phone App". All URL's, which are called are already defined by me as exceptions. You can find my current rules in the screenshot.

    It's very strange that the exceptions don't work. There are also no other URL's called (as far as I can tell) that are due to this app.

    @

    No, sorry i haven't found any working exclusion.

     

     

    Regards

  • 0 in reply to Basti

    My phone app does work through the firewall, but my issue is i use 2 subnets and my desktop is on one and my mobile is on another and the phone app wont work unless i connect my PC to the same Wifi Subnet my mobile is on.

    The article here:-

    https://community.sophos.com/kb/en-us/132291

    method 2 and importing the API-O365-all.tar seemed to have the exclusions needed for the your phone app to work anyway, but even though my 2 networks are on the same zone i just cant get the app to work???

    Anyway those exclusions work for Office 365, Azure, Windows 10 and your phone app plus more. so there a must if your using any microsoft services.

    Thanks

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  • 0 in reply to Basti

    My phone app does work through the firewall, but my issue is i use 2 subnets and my desktop is on one and my mobile is on another and the phone app wont work unless i connect my PC to the same Wifi Subnet my mobile is on.

    The article here:-

    https://community.sophos.com/kb/en-us/132291

    method 2 and importing the API-O365-all.tar seemed to have the exclusions needed for the your phone app to work anyway, but even though my 2 networks are on the same zone i just cant get the app to work???

    Anyway those exclusions work for Office 365, Azure, Windows 10 and your phone app plus more. so there a must if your using any microsoft services.

    Thanks

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