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Authenticated OSX/Chrome user random redirects to portal?

Simon Blackledge

Hi all,

 I have a user on OSX that is getting redirected to the login portal even though authenticated for some time.

User is only person in a set firewall policy 

User is only 1 of 2 Macs in the office. Rest are on PC/W10 and no issues.

Similar policies. Just slightly differing Web and App policies.

Match user ticked

redirect unknown ticked  ( not sure this should be as all policies are set to Match users )

 

Using Chrome. Has SSL cert installed. 

 

Seems to be fine for a while then a webpage will just change to the login portal. 

 

Disconnecting and reconnecting the auth agent does not resolve. Seems to resolve itself after some time.

 

User is not over data allowance.

 

Any suggestions welcome.



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  • 0 in reply to Badrobot

    They are just created on the XG.

    Users are just local on the workstations and use the CAA to authenticate on the XG to get internet access.

    No AD or OD.

    My MacBook pro with same OS but different auth details for user/group/policy doesn’t do it.

    PCs are fine.  Fairly basic setup. All connected to a few Qnap NAS’s. Nothing special.

    Just doesn’t feel like a policy issue.

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