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Same Sender for different Recipient. Some dropped, some passes

I'm having this issue where an email is sent from an external sender to two recipients in our organization. For one receipient the Mail goes trough, for the other not??

This problem is also for other receipients.

Can you help us, please?

Kind Regards

Karl-Heinz Huntemann

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0 rfcat_vk over 6 years ago

Hi,

is you device an XG or SG (UTM)? What software are you running?

I would suggest you create a case for assistance.

Ian
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0 Karl-Heinz Huntemann over 6 years ago in reply to rfcat_vk

Our Device is: XG230 (SFOS 17.5.6 MR-6)

Where should i create a case, pls?

Kind Regards
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0 rfcat_vk over 6 years ago in reply to Karl-Heinz Huntemann

Hi,

you create support cases through your user portal account (not on XG) or with assistance from your reseller/partner.

Ian
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