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SOPHOS Client Authentication Agent unable to connect using macOS Mojave 10.14.5

I have installed and re-installed the Client Authentication Agent and the Certificate, but the CAA is still unable to connect using macOS Mojave 10.14.5.

Here are the messages from my Console, but I'm not sure how to troubleshoot based on this.

Does anyone have any ideas on why I'm unable to connect?

default   01:27:47.004621 -0500   loginwindow   -[ApplicationManager checkInAppContext:refCon:eventData:] |      checked in app : Client Authentication Agent
default   01:27:47.106879 -0500   loginwindow   -[ApplicationManager checkInAppContext:refCon:eventData:] |      checked in app : Client Authentication Agent
default   01:27:47.140031 -0500   Client Authentication Agent   Current system appearance, (HLTB: 1), (SLS: 0)
default   01:27:47.146208 -0500   Client Authentication Agent   Post-registration system appearance: (HLTB: 1)
default   01:27:47.166822 -0500   Client Authentication Agent   NSApp cache appearance:
-NSRequiresAquaSystemAppearance: 1
-appearance: (null)
-effectiveAppearance: <NSCompositeAppearance: 0x600002676620
(
    "<NSAquaAppearance: 0x6000010607c0>",
    "<NSSystemAppearance: 0x600001060900>"
)>
default   01:27:47.285425 -0500   Client Authentication Agent   MessageTracer: load_domain_whitelist_search_tree:73: Search tree file's format version number (0) is not supported
default   01:27:48.873492 -0500   tccd   -[TCCDAccessIdentity staticCode]: static code for: identifier com.sophos.Client-Authentication-Agent, type: 0: 0x7f9c1342a490 at /Applications/Client Authentication Agent.app
default   01:27:48.902856 -0500   Client Authentication Agent   trying to connect...
default   01:27:48.903067 -0500   Client Authentication Agent   Client disconnected
default   01:27:48.911109 -0500   Client Authentication Agent   TCP Conn [1:0x600003075380] using empty proxy configuration
default   01:27:48.911140 -0500   Client Authentication Agent   Stream client bypassing proxies on TCP Conn [1:0x600003075380]
default   01:27:48.911166 -0500   Client Authentication Agent   TCP Conn 0x600003075380 started
default   01:27:48.911852 -0500   Client Authentication Agent   [C1 IPv4#b7ae4b10:9922 tcp, legacy-socket] start
default   01:27:48.913037 -0500   Client Authentication Agent   nw_connection_report_state_with_handler_locked [C1] reporting state preparing
default   01:27:57.151737 -0500   Client Authentication Agent   LSExceptions shared instance invalidated for timeout.
default   01:28:08.913950 -0500   Client Authentication Agent   socket disconnected with error: Error Domain=AsyncSocketErrorDomain Code=2 "Attempt to connect to host timed out" UserInfo={NSLocalizedDescription=Attempt to connect to host timed out}
default   01:28:08.914408 -0500   Client Authentication Agent   TCP Conn 0x600003075380 canceled
default   01:28:08.914497 -0500   Client Authentication Agent   [C1 IPv4#b7ae4b10:9922 tcp, legacy-socket] cancel
default   01:28:08.914580 -0500   Client Authentication Agent   [C1 IPv4#b7ae4b10:9922 tcp, legacy-socket] cancelled
default   01:28:08.914715 -0500   Client Authentication Agent   0.000s [C1 <private> 192.168.1.4:52692<->IPv4#b7ae4b10:9922 socket-flow] path:start
default   01:28:08.914819 -0500   Client Authentication Agent   0.000s [C1 <private> 192.168.1.4:52692<->IPv4#b7ae4b10:9922 socket-flow] path:satisfied
default   01:28:08.914888 -0500   Client Authentication Agent   0.001s [C1 <private> 192.168.1.4:52692<->IPv4#b7ae4b10:9922 socket-flow] flow:start_connect
default   01:28:08.914940 -0500   Client Authentication Agent   20.001s [C1] path:cancel
default   01:28:08.915343 -0500   Client Authentication Agent   nw_endpoint_flow_protocol_disconnected [C1 IPv4#b7ae4b10:9922 cancelled socket-flow (null)] Output protocol disconnected
default   01:28:08.915648 -0500   Client Authentication Agent   nw_connection_report_state_with_handler_locked [C1] reporting state cancelled
default   01:28:18.915764 -0500   Client Authentication Agent   trying to connect...
default   01:28:18.916227 -0500   Client Authentication Agent   Client disconnected
default   01:28:18.916639 -0500   Client Authentication Agent   TCP Conn [2:0x60000307ed00] using empty proxy configuration
default   01:28:18.916668 -0500   Client Authentication Agent   Stream client bypassing proxies on TCP Conn [2:0x60000307ed00]
default   01:28:18.916702 -0500   Client Authentication Agent   TCP Conn 0x60000307ed00 started
default   01:28:18.917039 -0500   Client Authentication Agent   [C2 IPv4#b7ae4b10:9922 tcp, legacy-socket] start
default   01:28:18.918577 -0500   Client Authentication Agent   nw_connection_report_state_with_handler_locked [C2] reporting state preparing
default   01:28:38.917792 -0500   Client Authentication Agent   socket disconnected with error: Error Domain=AsyncSocketErrorDomain Code=2 "Attempt to connect to host timed out" UserInfo={NSLocalizedDescription=Attempt to connect to host timed out}
default   01:28:38.918284 -0500   Client Authentication Agent   TCP Conn 0x60000307ed00 canceled
default   01:28:38.918392 -0500   Client Authentication Agent   [C2 IPv4#b7ae4b10:9922 tcp, legacy-socket] cancel
default   01:28:38.918435 -0500   Client Authentication Agent   [C2 IPv4#b7ae4b10:9922 tcp, legacy-socket] cancelled
default   01:28:38.918797 -0500   Client Authentication Agent   0.000s [C2 <private> 192.168.1.4:52705<->IPv4#b7ae4b10:9922 socket-flow] path:start
default   01:28:38.918848 -0500   Client Authentication Agent   0.000s [C2 <private> 192.168.1.4:52705<->IPv4#b7ae4b10:9922 socket-flow] path:satisfied
default   01:28:38.919019 -0500   Client Authentication Agent   0.001s [C2 <private> 192.168.1.4:52705<->IPv4#b7ae4b10:9922 socket-flow] flow:start_connect
default   01:28:38.919183 -0500   Client Authentication Agent   20.000s [C2] path:cancel
default   01:28:38.919660 -0500   Client Authentication Agent   nw_endpoint_flow_protocol_disconnected [C2 IPv4#b7ae4b10:9922 cancelled socket-flow (null)] Output protocol disconnected
default   01:28:38.919766 -0500   Client Authentication Agent   nw_connection_report_state_with_handler_locked [C2] reporting state cancelled
default   01:28:48.918708 -0500   Client Authentication Agent   trying to connect...
default   01:28:48.918971 -0500   Client Authentication Agent   Client disconnected
default   01:28:48.919302 -0500   Client Authentication Agent   TCP Conn [3:0x600003070840] using empty proxy configuration
default   01:28:48.919339 -0500   Client Authentication Agent   Stream client bypassing proxies on TCP Conn [3:0x600003070840]
default   01:28:48.919365 -0500   Client Authentication Agent   TCP Conn 0x600003070840 started
default   01:28:48.919541 -0500   Client Authentication Agent   [C3 IPv4#b7ae4b10:9922 tcp, legacy-socket] start
default   01:28:48.921365 -0500   Client Authentication Agent   nw_connection_report_state_with_handler_locked [C3] reporting state preparing
default   01:29:08.920315 -0500   Client Authentication Agent   socket disconnected with error: Error Domain=AsyncSocketErrorDomain Code=2 "Attempt to connect to host timed out" UserInfo={NSLocalizedDescription=Attempt to connect to host timed out}
default   01:29:08.920652 -0500   Client Authentication Agent   TCP Conn 0x600003070840 canceled
default   01:29:08.920700 -0500   Client Authentication Agent   [C3 IPv4#b7ae4b10:9922 tcp, legacy-socket] cancel
default   01:29:08.920754 -0500   Client Authentication Agent   [C3 IPv4#b7ae4b10:9922 tcp, legacy-socket] cancelled
default   01:29:08.920818 -0500   Client Authentication Agent   0.000s [C3 <private> 192.168.1.4:52706<->IPv4#b7ae4b10:9922 socket-flow] path:start
default   01:29:08.920899 -0500   Client Authentication Agent   0.000s [C3 <private> 192.168.1.4:52706<->IPv4#b7ae4b10:9922 socket-flow] path:satisfied
default   01:29:08.920999 -0500   Client Authentication Agent   0.001s [C3 <private> 192.168.1.4:52706<->IPv4#b7ae4b10:9922 socket-flow] flow:start_connect
default   01:29:08.921132 -0500   Client Authentication Agent   20.000s [C3] path:cancel
default   01:29:08.921452 -0500   Client Authentication Agent   nw_endpoint_flow_protocol_disconnected [C3 IPv4#b7ae4b10:9922 cancelled socket-flow (null)] Output protocol disconnected
default   01:29:08.921516 -0500   Client Authentication Agent   nw_connection_report_state_with_handler_locked [C3] reporting state cancelled
default   01:29:18.922271 -0500   Client Authentication Agent   trying to connect...
default   01:29:18.922672 -0500   Client Authentication Agent   Client disconnected

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0 rfcat_vk over 6 years ago

A suggestion, which version of XG and please check your CAA version.

Ian
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0 LuCar Toni over 6 years ago in reply to rfcat_vk

Sounds like a connection issue.

default 01:29:08.920315 -0500 Client Authentication Agent socket disconnected with error: Error Domain=AsyncSocketErrorDomain Code=2 "Attempt to connect to host timed out" UserInfo={NSLocalizedDescription=Attempt to connect to host timed out}

Do you have SAA enabled in the zone in Device Access? https://docs.sophos.com/nsg/sophos-firewall/v16058/Help/en-us/webhelp/onlinehelp/onlinehelp/LocalServiceACLManage.html
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0 Robert Valenzuela over 6 years ago in reply to LuCar Toni

Thank you for your reply.

Yes, SAA is enable in the zone in Device Access.

I have also downloaded and installed the Client Authentication Agent (CAA) onto a Windows laptop and I was able to connect to the CAA.

Unfortunately, I'm still at a loss as to why I'm unable to connect to the CAA using macOS, Mojave 10.14.5.

Any and all suggestions are welcome.
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